We put together a list of our most frequently asked questions to help answer any you may have! If you need additional assistance or have any other questions, please contact us (Monday - Friday 9am to 5pm PST) We are happy to answer all questions you may have!
Products & Ingredients
How are your products made? Energy Muse Wellness CBD products are micro-batched and made with artisanal, high-quality plant ingredients. They are made without artificial ingredients, synthetic fragrances, artificial dyes or parabens. All plant based/vegan. No petrochemicals or preservatives. Our products are ethically sourced, contain no pesticides, yeast, mold, heavy metals or toxins.
For best quality control, we use a microbatch technology. Rather than making large amounts at one time, "microbatching" means that we make our products in small batches, this allows for stricter quality control, and ensures that the hemp oil does not have time, once extracted, to be degraded by outside elements.
- Are your products organic? Energy Muse Wellness products are made with organic Hemp. The essential oils used within Energy Muse Wellness products are also organic.
- Are your products vegan? All Energy Muse Wellness products are vegan and plant-based.
- Do your products have an expiration date? Energy Muse Wellness products are all lab certified as shelf stable (free of contaminants) for 1-3 years, depending on the product. Please note that the product may change colors due to the presence of air interacting with the ingredients.
- How should I store my CBD products? For best results, keep your Energy Muse Wellness products in a dry, cool place out of direct sunlight.
- Where is the hemp used in your CBD products grown? The CBD used in Energy Muse Wellness products comes from organic Hemp grown in the USA. We source our organic hemp from a vegan (EFU) Exclusive Farm Use 80-acre family owned farm located in Washington County, Oregon. The farm uses zero pesticides in the growth and production of its plant material with sustainable practices. Using a filtered drip water system for each plant, the soil is graded A-1 by Washington County. Since 2010, our crops have consistently tested free of pesticides and heavy metals. Soil tests are taken at 6-week intervals during the duration of the growth cycle, at 1-to 12 inch depths and prior to planting each season.
- Where do you make your CBD products? Our products are made in a FDA-registered lab facility with full QA and a state-of-the-art ISO-certified clean room, where we perform product formulation, manufacturing and product packaging. It is GMP compliant and have a bio-based Ph.D. chemist on staff. The lab is located in Santa Ana, California.
Do you use broad spectrum or full spectrum CBD in your products? Energy Muse Wellness products are made using broad spectrum CBD.
Do you have COAs for your products? COAs are available upon request.
Shipping & Delivery
- Where does Energy Muse Wellness ship? At this time, we are only shipping within the US, except for Idaho, Iowa, Nebraska and North Dakota (where CBD is illegal).
- Do you ship internationally? Unfortunately, we do not offer international shipping at this time. We hope to be able to offer international shipping soon!
- How much will it cost to ship my order? For orders under $50, we offer flat-rate ground at $7.95. Orders over $50 will qualify for free shipping!
- How long will it take for my order to ship? Please allow a processing time of 3 to 5 business days from the time of placing your order for your order to ship. Shipments are expected to arrive within 3-5 business days from the shipping date. However, due to COVID-19, many of the shipping carriers are experiencing delays. Shipments are fulfilled Monday through Friday during normal business hours (Pacific Standard Time) excluding major holidays.
- How can I track my order? Once your order ships, you will be sent a tracking number via email. If you have any questions or concerns, please email us at email@example.com.
Returns & Exchanges
- What’s your return policy? We hope you enjoy our products as much as we do, but if you are not satisfied, we will refund you the total of your order value (less shipping) within 14 days of the initial purchase date and upon receipt of your purchase(s). If you wish to make a return, please email firstname.lastname@example.org with your order number and which products you’re looking to return. We can also provide guidance if you’d like to try another one of our products instead. If you plan to return or exchange a product by mail, we recommend that you ship your package back to us with a carrier that can provide tracking information on your package. Energy Muse Wellness is not responsible for packages lost in transit. Packages must be postmarked within 14 days of purchase.